FAQ

Account


An Agent is a trusted person who’s main responsibility is to confirm the account-holder’s passing, which will trigger scheduled Messages and Wishes to be delivered. The Agent will be able to access and reference the Document Vault as well as update and publish a Memorial.

All of the tools and features of the Memorialize Me account are in a secure area of the site to protect the information and privacy of our account holders. In order to access the account you are an Agent of to process their intentions, you must have a password-protected login to enter the secure area.

No. Your account can be used to perform your duties as an Agent without using the other tools.

No. A basic Memorialize Me account is free with 500MB of storage space for tools such as documents in the Document Vault and Messages. An option to purchase more space may be available in the future.

Memorials


All Memorials start out as unpublished. This is a ‘draft’ mode. At this point, the Memorial is behind a secure server wall and only accessible by you through your logged in account. Once you publish a Memorial it becomes publically visible. You can share the URL and post links to your favorite social media and people will be able to visit the Memorial. If you decide to unpublish a Memorial, the URL link will become invalid and visitors will be redirected to a Memorial Not Found page.

Making a Memorial private will prevent it from showing on our Memorials search page, recent Memorials and featured Memorials. The Memorial can be accessed by sharing the URL. A private Memorial will still be visible to search engines.

Making a Memorial private will prevent it from showing on our Memorials search page, recent Memorials and featured Memorials. The Memorial can be accessed by sharing the URL. A private Memorial will still be visible to search engines.

Agents


An Agent is a trusted person who’s main responsibility is to confirm the account-holder’s passing, which will trigger scheduled Messages and Wishes to be delivered. The Agent will be able to access and reference the Document Vault as well as update and publish a Memorial.

All of the tools and features of the Memorialize Me account are in a secure area of the site to protect the information and privacy of our account holders. In order to access the account you are an Agent of to process their intentions, you must have a password-protected login to enter the secure area.

No. Your account can be used to perform your duties as an Agent without using the other tools.

No. A basic Memorialize Me account is free with 250MB of storage space for tools such as documents in the Document Vault and Messages. An option to purchase more space may be available in the future.